Lv 5 Diploma & NVQ 4 CCLDLevel 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services and NVQ Level 4 Children's Care, Learning and Development. COPY and PASTE - search for plagiarism to make sure your work remains individual.
look at Bandura theory
It considers that people learn from one another such concepts as observational learning, imitation and modelling.
i.e a good role model, staff member has codes of conduct to follow. no smoking, swearing, how they dress, etc