Hiya Barbar, these are my references for this unit
Unknown. (2001-2013). Different reasons why people communicate. Available:
http://all-essays.com/miscellaneous/...mmunicate.html. Last accessed 21st Oct 2015.
JWorthington. (2011). Describe the Factors to Consider When Promoting Effective Communication. Available:
http://www.studymode.com/essays/Desc...en-767469.html. Last accessed 21st Oct 2015.
Mrsnoah. (2011). Shc31. Available:
http://www.silkysteps.com/forum/showthread.php?t=13870. Last accessed 24th Oct 2015.
Madpeg. (2011). Explain confidentiality-the term of confidentiality SHC31-unit 051 help, what does confidentiality mean? Available:
http://silkysteps.com/forum/showthread.php?p=60284. Last accessed 24th Oct 2015
And looking at my coursework I have also referenced question 2.2 to question 2.1 so I haven't actually written an answer out for it, the other question I cross referenced was 4.1 to the answer to question 3.1 so that was 2 questions I didn't write answers for within the whole unit. A lot of my answers are based on the work I do and as I work in a children's home for children with learning disabilities we are trained a lot on various communication methods due to some of the children being non-verbal. This is one of the only units where working in a specialised setting has been a help rather than a hurdle!!!
Hope this helps xx