Silkysteps downtime

[Ruthierhyme]

As from 10pm this evening there is an expected downtime period of approx 7 hours.

This is due to a move of our hosts servers at their data centre.

Please be assured that everything will be back up and running as soon as possible

Due to this the music competiton dead line will be extended for an additional 24 hours after we have been notified that the server move is complete.

Many thanks and apologies for any inconvenience this may cause

Ruth
xx

[Ruthierhyme]

Following our recent announcement regarding the upgrade of the data centre are servers are located in, we are pleased to confirm the first, and also most complex, part of the upgrade is now complete.

This stage involved moving all servers responsible for supporting the Windows/ColdFusion networks. Although there was a minor glitch with the DNS system meaning the downtime was slightly longer than expected, however all servers are online and operating correctly.

We have completed an initial data integrity check and we are happy that all data held on the servers was preserved in full throughout the move but if you should experience any specific issues then please do not hesitate to open a ticket through our helpdesk.

More rack moves are planned for this week but the majority of customers are now located within the new facility. Please refer to our status board and support forums for further announcements.

In addition, we are pleased to confirm that a new server has been added to the network for the support of domains on our Windows plans. This server has been commissioned to cope with the increase in demand for our popular Windows plans and to continue providing a high level of service for new and existing clients.

Once the server goes live later today/tomorrow, all domains added to a Windows plan will be distributed across the servers and we will be identifying high traffic sites to relocate to the new server at a later stage.

Kind Regards,

Phil Williams

Open Mind Hosting
Tel: 08456 445 789
Int. Tel: 044 8456 445 789

Important Links:
Support Forums: http://www.openmindhosting.co.uk/forum/
Support Portal: http://www.openmindhosting.co.uk/support/
Network Status: http://www.openmindstatus.com